If you’re a lash artist, you know how important it is to have satisfied customers. A customer’s behavior during their appointment can make or break your day. In this blog post, we’ll discuss the red and green flags of customer behavior in the lash industry. We’ll discuss what makes a lash artist’s day perfect and which customers you should avoid. Having the right customer in the chair can make all the difference! Read on to learn more about the perfect vs problematic behaviors that impact a lash artist’s day.
The importance of good customer behavior in the lash industry
In the lash industry, customer behavior can make or break a lash artist’s day. Good behavior from customers can lead to a positive and rewarding experience for both the artist and the client, while problematic behavior can lead to stress, frustration, and ultimately a negative impact on the business.
When clients show up on time, communicate their needs clearly, and are respectful of the artist’s time and skills, the artist is able to focus on providing the best service possible. However, when clients are late, don’t communicate effectively, or are demanding and disrespectful, it can throw off the artist’s schedule and affect their ability to provide quality work.
It’s important for customers to remember that lash artists are professionals who have trained and invested in their skills and equipment, and should be treated with the same level of respect as any other service provider. By showing good behavior, customers can not only make a lash artist’s day perfect, but also build a positive and long-lasting relationship with the artist.
Red Flags: Behaviors to Avoid
As a lash artist, dealing with difficult customers is often the most frustrating part of the job. Unfortunately, there are certain behaviors that are red flags, indicating that a customer might be more trouble than they’re worth. These include:
- Being late or cancelling appointments without sufficient notice.
- Being overly picky or indecisive about lash styles or lengths.
- Failing to disclose any health or medical conditions that could impact the application process.
- Bringing friends or family members to the appointment without prior permission.
- Constantly interrupting the artist during the application process.
- Being aggressive or confrontational with the artist or staff.
- Refusing to pay for the services rendered or expecting a discount.
Encountering customers with these behaviors can make a lash artist’s day go from perfect to problematic. While it’s important to remain professional, it’s also crucial to set boundaries and expectations early on to avoid misunderstandings or uncomfortable situations. In the end, the best approach may simply be to say no to customers whose behaviors suggest they won’t be a good fit for your business.
Green Flags: Behaviors that Make a Lash Artist’s Day
As a lash artist, there are certain behaviors from customers that can make our day truly perfect. These “green flags” not only make the entire experience enjoyable, but they also help us to provide the best service possible. So, what are these green flags?
First and foremost, being punctual is a major green flag. When a customer arrives on time, it shows respect for our time and allows us to properly prepare for their appointment. This ensures a smooth and seamless lash application process.
Another green flag is when customers come in with a clear idea of what they want. When they have done their research and know the specific style or length they desire, it makes our job easier. This allows us to create the exact look they envision, resulting in a satisfied customer and a happy lash artist.
Being open to communication is another important green flag. Customers who are willing to have a conversation about their expectations and concerns can help us to better understand their needs. This leads to a collaborative approach where we can provide personalized recommendations and achieve the desired outcome.
Finally, showing appreciation for our work is a green flag that truly makes our day. When customers express their gratitude and share positive feedback, it not only boosts our confidence but also motivates us to continue delivering exceptional service.
Communication is Key: How to Set Expectations and Boundaries with Customers
Effective communication is vital for a successful business, especially in the lash industry. Lash artists must set clear expectations and boundaries with their clients to avoid misunderstandings and ensure that everyone is on the same page. Communication can also help establish a good relationship between the artist and client, which can lead to repeat business and positive referrals.
When communicating with customers, lash artists should be transparent about their prices, availability, and the services they offer. It’s essential to provide clients with all the necessary information before booking their appointment to avoid any confusion or dissatisfaction. Lash artists should also make it clear what they expect from their clients during the appointment, such as arriving on time, removing all eye makeup, and not touching their eyes during the application.
Boundaries are equally important to establish, as they ensure that both the artist and client feel respected and comfortable. For example, lash artists should have a policy in place regarding lateness and cancellations to avoid any misunderstandings. They should also let clients know that they will not tolerate rude or disrespectful behavior.
When to Say No: Dealing with Difficult Customers
As much as we want to please all of our customers, there may come a time when we have to say no. Dealing with difficult customers can be a challenge, but sometimes it’s necessary to protect ourselves and maintain our standards of service.
Some situations when saying no may be necessary include when a customer is consistently disrespectful or rude, when they refuse to follow our aftercare instructions, or when they request a service that we are not trained or comfortable with performing. In these cases, it’s important to remain professional and explain our reasoning calmly and clearly.
When saying no, it’s also important to offer alternative solutions or recommendations if possible. This could include referring the customer to another lash artist who may better suit their needs, or suggesting a different service that we are comfortable performing.
Remember, it’s okay to say no and stand up for yourself and your business. Your mental health and quality of service should always come first.